01 / The Archive Path (For Homeowners)
Who can order from the Archive Stock?
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Our Ready Archive is open to everyone. These curated, hand-knotted pieces are physically in stock at our Pakistan-based atelier and are available for immediate purchase and global dispatch.
How long will it take for my order to arrive?
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We prioritize rapid fulfillment for in-stock pieces. Your selection is dispatched immediately via express air freight, typically arriving at your door within 8 to 10 business days. We cover the journey to your country, while local import duties are simply billed by the carrier upon arrival.
What is the reasoning behind your Pricing Structure?
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We provide Producer/Manufacture Pricing to every visitor by default. By eliminating the traditional layers of showrooms and distributors, we offer archive stocks at a price that reflects the true cost of materials and artisan skill, rather than inflated retail overheads.
Why can’t a regular user customize a rug?
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Customization is a technical architectural process. To ensure the final piece remains "unapologetically handmade" and structurally sound, we require the oversight of a Trade Partner who can manage the technical nuances of loom resolution and material behavior.
What knot densities (KPSI) are available in stock?
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Our Ready Archive reflects our diverse heritage, with densities ranging from 50 KPSI to 400 KPSI. However, the vast majority of our modern minimalist collections are woven at 72 KPSI. We have chosen this as our modern standard because it offers a soft, tactile, organic pile that resonates perfectly with contemporary spatial design.
02 / The Trade Program (For Professionals)
What is the Trade Program and who is it for?
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This is a professional-only tier for Architects, Interior Designers, and Developers. It provides the technical tools and pricing necessary to integrate our "Unapologetically Handmade" rugs into large-scale architectural briefs.
Why the Trade Program and what are the specific benefits?
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While we offer producer pricing to all, Trade Partners receive an additional 30% discount on top of that. This supports the designer's overhead and coordination efforts. Partners also gain access to our custom rendering service, technical color-matching, and the advanced Bespoke Engine.
Why do we vet applicants and how long is the wait?
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Vetting ensures the professional integrity of our network. We review your portfolio or business registration within 48 hours. Once approved, we create your account in the backend and send a secure invitation link for you to activate your profile and set a password.
Can I order a custom sample or multiple sizes for bespoke?
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Yes. We accommodate single-piece bespoke orders as well as multi-size commissions for large projects. If required, we can weave a custom 8"x8" sample within 10 days for verification. This sample is charged, but the cost is fully credited back to your final project invoice.
How do we coordinate a fully bespoke design?
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The workflow is precise:
1. **Briefing**: You share your brief or CAD file.
2. **Representative**: Our technical team contacts you with timelines and feasibility.
3. **Renderings**: We share detailed digital renderings for reference and confirmation.
4. **Draft Order**: We create a secure draft order in our backend for payment.
5. **Verification**: If requested, a 10-day custom sample is woven.
6. **Loom Update**: Once production begins, we share intermittent photos and progress updates from the loom.
What is the production timeline for a bespoke rug?
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A standard 8x10 rug at 72 KPSI takes 8 to 10 weeks of hand-knotting. Larger pieces take longer. This timeline excludes the initial coordination phase for renderings, design cycling, or sample production.
03 / Logistics & Returns (The Artisan Pledge)
What kind of shipping do you provide?
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We offer comprehensive global shipping via Express Air Freight. While we manage the logistics to your door, local import duties are billed directly by the carrier to keep pricing honest. For larger trade orders, we can coordinate direct air cargo to your warehouse or receiver to suit your project schedule.
Archive Returns: What if I don't like the stock rug I received?
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Homeowners can shop with certainty. If a Ready Archive piece does not suit your space, you have a 14-day return window. Simply get in touch with us; we will coordinate the return logistics and collection on your behalf.
Bespoke Returns: What if there is a mistake with my custom order?
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Custom and Bespoke designs are woven to your specific brief and are non-returnable. However, if a mistake occurs on our end, we invoke our accountability pledge:
Our Technical Accountability Pledge:
We will either
refund your amount in full or
reproduce the order at double the pace of regular production—all at our cost.