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Returns & Exchanges

Thank you for shopping at Artefactt! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Return Eligibility

You may return items within  14 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unused and in their original condition.
  • Proof of purchase (receipt or order confirmation) must be included.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at sales@artefactt.com or reach us through WhatsApp from the website. Include your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions.

  3. Pack Your Item: Carefully pack the item to avoid damage during shipping. Include the RA number and a copy of your receipt inside the package.

  4. Return Shipping: Ship the item to the appropriate address based on your location:

    1. For North America:
      Canada

    2. For Europe:
      Switzerland

    3. For Local Pakistan:
      Pakistan

Shipping Costs for Returns

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over [specific amount] to ensure that your return is received.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will process your exchange and send out the new item.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@artefactt.com or contact us through WhatsApp from our website. We will arrange for a replacement or refund at no additional cost to you.

Questions?

If you have any questions about our return and exchange policy, please feel free to reach out to our customer service team. We are here to help!

Thank you for choosing [Your Store Name]! We appreciate your business and look forward to serving you.