shipping & returns.
A comprehensive framework for global delivery and artisanal accountability. We manage the complexities of international trade so you can focus on the art of design.
01 / Logistics
The Archive Dispatch
Curated pieces from our Ready Archive are physically in stock at our atelier. Orders are processed immediately and arrive door-to-door via DHL Express or FedEx Priority within 8 to 10 business days.
To ensure transparent factory value without hidden markups, we cover the global air freight while you settle local import duties directly with the carrier upon delivery.
To ensure transparent factory value without hidden markups, we cover the global air freight while you settle local import duties directly with the carrier upon delivery.
02 / Lead Times
The Bespoke Journey
Bespoke commissions are chronological works of art. A standard 8x10 rug at our 72 KPSI resolution requires 8 to 10 weeks of dedicated hand-knotting.
Trade Partners receive monthly loom updates and photographic progress reports, providing at-a-glance certainty for project management.
Trade Partners receive monthly loom updates and photographic progress reports, providing at-a-glance certainty for project management.
03 / Enterprise
Volume & Retail Partners
For our retail partners and large-scale commissions, we provide optimized transit solutions. Beyond standard door-to-door courier services, we coordinate direct airline shipping or sea freight to your receiver.
This ensures logistical efficiency and consolidated arrivals for high-volume inventory or multi-unit development projects.
This ensures logistical efficiency and consolidated arrivals for high-volume inventory or multi-unit development projects.
04 / Archive Returns
The 14-Day Window
For pieces selected from our Ready Archive, we offer a 14-day return window. If a rug does not suit your space, contact our team to coordinate a professional collection.
Rugs must be returned in their original condition. Once verified at our depot, a full refund is issued to your original payment method.
Rugs must be returned in their original condition. Once verified at our depot, a full refund is issued to your original payment method.
05 / Bespoke Policy
Architectural Integrity
Bespoke orders are unique architectural commissions tailored to specific project requirements and are final sale.
However, our expertise is backed by an absolute guarantee of accuracy. If a technical error occurs that deviates from your approved rendering, we invoke our Technical Accountability Pledge.
However, our expertise is backed by an absolute guarantee of accuracy. If a technical error occurs that deviates from your approved rendering, we invoke our Technical Accountability Pledge.
The Hanif Sons Technical Accountability Pledge
In the event of a manufacturing defect or design deviation from the confirmed brief, our atelier will take immediate action. At the designer's discretion, we will either:
I. Issue a 100% full refund of the project amount.
II. Reproduce the order at double-pace production speed, absorbed entirely at our cost.
I. Issue a 100% full refund of the project amount.
II. Reproduce the order at double-pace production speed, absorbed entirely at our cost.
We stand behind the integrity of every knot. Our goal is to ensure the Trade Partner feels guided and certain throughout the collaboration.