The Guide

the digital atelier.

How our partners choose from the archive, commission new work and receive it, in brief.

01 / The Archive
Who may order from the archive? +
The archive is reserved for our trade partners: rug retailers, importers, distributors and galleries. Apply for an account and, once we have spoken, your access is opened.
How are prices shared? +
Our prices are not published. Each piece is quoted to you directly, on inquiry, once your selection reaches the atelier.
How quickly do ready pieces travel? +
Ready pieces leave the atelier within two working days of confirmation and reach most destinations five to eight days later by express air.
What knot densities are held in the archive? +
Our Ready Archive reflects our diverse heritage, with densities ranging from 50 KPSI to 400 KPSI. However, the vast majority of our modern minimalist collections are knotted at 72 KPSI. We have chosen this as our modern standard because it offers a soft, tactile, organic pile that resonates perfectly with contemporary spatial design.
02 / Commissions
What can be commissioned? +
Our archive designs in your sizes and colorways, original designs drawn to your brief, and private collections carrying your own name, from a single piece to a full range.
Can a sample be knotted first? +
Yes. A strike-off is knotted for your approval before the loom is set. It takes twenty to twenty-five days, and its cost is credited to the final invoice.
How does a commission unfold? +
1. You share the brief, a drawing or a reference piece. 2. We return with feasibility and timing. 3. A rendering is drawn for your approval. 4. A strike-off is knotted, if you wish. 5. The order is confirmed on payment and the loom is set. 6. Photographs follow from the loom as the work progresses.
How long does a commission take? +
It follows the size of the piece. As a guide, an 8×10 takes eight to ten weeks on the loom once the design is approved; larger pieces take longer.
03 / Passage & Accountability
How are orders shipped? +
Ready pieces travel by express air. Larger consignments go by sea or air, free on board at Karachi or delivered to your port. Import duties and local taxes are settled on arrival.
What if a piece arrives other than as agreed? +
Every piece is photographed and measured before it is offered, and inspected again before it leaves the atelier. Should anything arrive other than as agreed, write to us on arrival and we will put it right.
What if a commission departs from the brief? +
Commissions are knotted to your brief and are not returnable. Should an error be ours, our pledge applies:

Our Technical Accountability Pledge:

We will either refund your amount in full or reproduce the order at double the pace of regular production—all at our cost.
The Lifecycle of Longevity (Care Guide)
Daily Maintenance: Vacuuming Standards +
Hand-spun wool preserves its natural luster through simple curation. Maintain your piece with regular vacuuming using suction only. Avoid beater bars or rotating brushes, as these can agitate the fibers unnecessarily. Always vacuum in the direction of the pile to maintain the silk-like finish.
Environmental Curation: Rotation & Light +
To ensure even aging and wear across the surface, rotate your rug 180 degrees every six months. This is especially critical in spaces with significant natural light, as it ensures the organic dyes age uniformly and prevents localized sun-fading.
Spill Management: The Blotting Protocol +
Due to the high natural lanolin content in our Highland wool, spills will sit on the surface momentarily. Blot immediately with a clean, white cloth to absorb the liquid. Never rub the area, as rubbing can push the spill deeper into the foundation. For stubborn spots, use lukewarm water and a drop of pH-neutral soap, blotting from the outer edge toward the center.
Professional Care: Organic Hand-Washing +
We recommend a professional organic hand-wash every 3 to 5 years. Avoid standard commercial steam cleaning or harsh chemicals, which strip the wool of its natural protective lanolin. Ensure your cleaner is experienced in traditional hand-knotted textiles to protect the structural integrity of the knots.
The Foundation: Why use a Rug Pad? +
A high-quality rug pad is an essential investment for both protection and safety. It acts as a buffer between the rug's foundation and the floor, reducing friction and preventing sliding. This simple addition can significantly extend the lifespan of your hand-knotted investment.

the completion of space.

Whether you are a homeowner seeking the perfect tactile foundation or a designer realizing a complex architectural vision, our commitment to clarity remains the same. If your inquiry requires a more intimate perspective or technical refinement not covered in this guide, we invite you to begin a personal dialogue with our team.

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